Conflict Management For the Workplace

Conflict occurs in all workplaces. Conflict can be an effective catalyst for positive change, learning and growth within an organization. If not managed effectively conflict can also be a negative force within an organization damaging relationships, impacting service, creating an unhealthy and hostile work environment. Negative conflict consumes valuable time, resources and most of all….everyone’s energy.

Neutral 3rd works with employers, unions and workplace parties to manage conflict and establish practices that foster a respectful, civil, safe and compliant workplace. Neutral 3rd offers services in workplace mediation, facilitated discussions, workplace assessments, investigations, workplace restoration, independent complaint facilitation, conflict coaching, and training.




Helen is  a Conflict Management Practitioner and the Founder of Neutral 3rd: Conflict Management for the Workplace. As a Mediator, Investigator and Independent Complaint Facilitator Helen has developed her practice to assist workplace parties manage conflict and foster respectful, civil, safe and compliant workplaces. Helen has extensive experience in employee and labour relations, conducting workplace investigations, mediating workplace disputes , facilitating complaint resolutions and coaching workplace parties through conflict.

Helen’s experience and expertise in conflict management comes from her career of more than 25 years  in labour relations and human resources management. Helen has worked as a Union Representative for an international trade union, a Manager of Employee Relations and Harassment and Discrimination at a University and as a Director of Human Resources for an Aboriginal Social Service Agency.  Helen’s experience working on both sides of the labour-management table gives her a balanced perspective on workplace dynamics and conflict management.

Helen is a member of the Human Rights Tribunal of Ontario and a member of the Alternative Dispute Resolution Institute of Ontario/Canada. She is  also a  rostered Independent Complaint Facilitator (ICF)  with the Ministry of Health and Long Term Care and  holds a private investigator’s license with the Ministry of Community Safety and Correctional Services.

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